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ISO 9001 Quality Standards for Supervisors

A supervisor-focused walkthrough of ISO 9001:2015 — documented procedures, nonconformance, continuous improvement.

1 hr 0m2 modules · 4 lessons127 enrolled4.4

Curriculum

2 modules · 4 lessons · 1 quizzes

The seven quality management principles

Seven principles that underpin every clause of the standard.

15m

What your documented procedures must include

The required elements in every SOP.

20m

Module quiz · 3 questions

Passing score: 70%

Spotting a nonconformance

Three categories and how to tell them apart.

12m

Root cause analysis — the 5 Whys

The simplest RCA technique, used well.

13m

ISO 9001Quality ManagementSupervisors